Customer Testimonials
Brian, the salesman I worked with, was kind and professional. He listened to me, let me test drive a few trucks, and worked with me to great a great deal. I’d send a friend to buy here.
Great 👌
Vic was very professional and very helpful with all of our questions. We love our new truck. Thank you opelika ford for helping us out. We will be back to see you guys.
It’s was great Payton Sanders with sales was out standing very knowledgeable. He was a great help.
Vic is a Great salesperson. I did not feel pressured to make my purchase. He was so helpful and knowlegable about the "bells and whistles" of my car!
I purchased a Ford Expedition from Opelika Ford. My sales man was Timothy Kitchens. This was such a positive experience! Tim listened to what I was looking for and was very knowledgeable and honest about the vehicles we were considering. I feel confident that this dealership will take care of me moving further and will definitely use them again, in the future. -Summer M
Payton was fantastic. Answered every question we had and made us feel comfortable through the whole purchasing process. We didn’t feel pressured to leave with a vehicle in any way, but definitely did end up purchasing our new family vehicle. Would absolutely return and come back to Payton w/ any new vehicle needs.
I would like to highly recommend this service department. Ben and Robert were both amazing. They went above and beyond to resolve all of the issues with my vehicle. The service was also fast and friendly. If you need service this is the place to go!!
Payton and Mandale did a great job! We love our 2025 Big Horn! Highly recommend them! They very patient and professional!
Great team over at Opelika CDJR my salesman Payton S. was awesome and very knowledgeable Mandale Lee was very helpful as well with an organized and thorough process with the financial support. Will return for a purchase for my daughter
Great place to buy a truck from
Everyone was helpful, courteous, and knowledgeable and I felt NO pressure to buy on the spot. My sales consultant, Mondreko Francis, is the best. Ask for my guy when you’re ready to purchase your next car! I highly recommend doing business with Opelika Ford!
I have always had the best experiences with Opelika Ford and I will continue to use them for all of my Ford needs.
Justin sold me the car before I knew I even wanted it LITERALLY!! I just got my very first car in my name today and he and mandale treated me like family and made this process easy.
I was Happily greater by Thomas Owing. He was very patience and thorough. I also met The Sales Manager “Ray Clark. Mr Clark gave my sales his upmost attention and made sure I was happy. Then came Mondale Lee Finance Manager. He then closed the sale out. All three were very nice and professional as were the rest of the staff. Thanks for my my deal for me.
I called six different dealerships in the area for a last minute recall service and Opelika Ford was the only dealership that took in the vehicle. Each person I spoke with was very helpful and responsive. I would highly recommend visiting Opelika Ford.
Debbie is the best! She was so welcoming & efficient. I highly recommend requesting her when you're shopping for a new vehicle!
Paton Sanders, so Professional and new how the Jeep Limited worked! He new everything about the vehicle! He answered all my questions and helped us figure out what vehicle we needed and really wanted! He is a wonderful salesman! The managers were just as nice and professional! My husband couldn’t walk very well and walks with a walker, Payton took paper work out to the car so he wouldn’t have to get out! Such thoughtful caring people! They went above and beyond to help us get the Grand Cherokee Limited we wanted! Thanks to all of you at ...
Great customer service and very professional
After a terrible experience at a different Chrysler dealership, I decided to give Opelika Chrysler a try. I was very impressed. Hunter was the Service Advisor who helped me. He was very well-spoken & didn’t pressure me into anything I didn’t need. He processed my discount from the Chrysler mobile app and set me up for a full synthetic oil change. I decided to wait in the lobby. I did pay the Parts department for an engine filter. Wes was very kind and answered a few questions about product availability. Finally, Heather from Checkout finalized all my paperwork. ...
The service department was top notch. I had bought a brand new truck from another dealer and got stranded in auburn for the night. The next day they figured out what was wrong with my truck quickly and fixed it right away. Thank you so much to the weekend crew!!!
Great experience. Far exceeded my expectations. I was surprised to learn my payments were lower than originally quoted. Justin Dunn was kind and knowledgeable and he definitely shared our love for deer hunting. Thanks again for a pleasant experience at Opelika Ford.
Amazing experience. This is a fun eat class dealership and everyone was so nice and professional. I found the jeep I wanted and we made a great deal and it only took like an hour and we were done and out the door.
It was very good no complaints. They does a very good job.
The visit and work preformed was great
I was in and out for an oil change in the allotted time given to me. I had. 7 am appt. Customer service was great.
Vic was awesome!!! So helpful and I was able to drive away with a 2020 ford escape!! Thank you Vic!
Went in for a scheduled appointment for a software update and oil change. Staff was friendly and knowledgeable. Would definitely recommend Opelika Ford’s service department for anyone needing the Ford serviced.
Excellent service
Great service and helped me out alot.
Always friendly service.
Arielle & he managers made sure I was well taken care of and did not stop until I was completely satisfied!
There were multiple things I wanted done on my vehicle but the shop wants to do them with four different visits to the shop.
so quick and out the door!! thank you!
Wonderful experience and people! Highly recommend this location if your in the market for a vehicle. Arielle (my sales lady there) is so sweet an helpful. 😊
(Translated by Google) Congratulations, it's a great business. The site is very nice. All the people who work there are very attentive and their attention is excellent as is their service. I was very satisfied (Original) Felicidades es un gran negocio. El sitio es muy agradable. Todas las personas que ahí trabajan son muy atentas y su atención es excelente al igual que su servicio.. Quede muy satisfecho
Awesome experience
Great customer service, I got the car I wanted at a great price. Thanks to Manager Lee and Payton for helping me make my first big purchase at 19
Loved Mrs Deb
Tim kitchen was our sales person. He was so knowledgeable of the vehicle we were acquiring about. A jeep grand cherokee. We test drove a few and decided on the one we wanted. He was so courteous and sweet..everyone we came in contact with were so sweet. My husband and I have purchased many vehicles from opelika Ford jeep ram. And have nave had an issue. I works definitely recommend them to anyone who wants a great experience. Also Tim helped get our phone and gpsconnected in the jeep. . Thank you Tim kitchen and the rest of the staff ...
CC was such a huge help in helping me understand all of the new features on my new Expedition. From the moment we met, she was easy to talk to, understood what I needed, and helped me close the deal quickly so I could get to my next obligation. It was a huge please working with CC on buying my dream vehicle.
Very pleased with the service
Brady was great to work with and made purchasing my truck a very easy process
Extremely friendly vibes.
Great experience with opelika CDJR! They made it easy for me and my wife when going through our buying experience!
Amazing service!!! Saylor was our sales representative and she was so amazing and not pushy and just so sweet through the whole process, financial team was very helpful and smooth made it a very stress free car buying experience! Definitely will come back here for our next vehicle, HIGHLY RECOMMEND! Ask for saylor if you can absolutely the sweetest and coolest car sales woman!
Great experience! Guys worked me in a busy schedule in good time!
Perfect job. Friendly. Called when finished so could go pick up
I had a great experience with the service department manager. He was prompt with communication and answered any questions I had. Ask for Mr.John Panther. He will take care of you.
Had a recall on my truck. Made appointment and my truck was ready in under an hour. Customer service was excellent.
I was treated with kindness and professionalism. There was timely communication between John and me while they had my vehicle. I would highly recommend Opelika Ford for your vehicle needs!
Great customer service provided by Opelika Ford. It was my first visit and I will definitely be back.
Our truck had #6 fuel injector fail while driving through Opelika while on vacation road trip from Idaho. We had Opelika Dodge/Ram make the repairs. We decided to just have all 6 injectors replaced just encase. They said that it would be 2 weeks to get the factory fuel injectors in, so I had to find them local from auto parts store and provide them for install. We just couldn't wait two weeks stuck in Alabama. All the employees were friendly and worked with us through our unfortunate breakdown. They got us on the road home to Idaho within a week. ...
By far the WORST experience I have ever had with a service department. They lied to me multiple days in a row that someone was diagnosing my car only to find out on the fourth day that no one had laid eyes on my car yet… Also, Heather was extremely rude when I went in to try and pick up my car. It was apparent she had no interest in doing her job, and my conversation with her was definitely one of the worst customer service experiences I have ever had. Do yourself a favor and take your car anywhere ...
I drove from Montgomery to purchase a truck after seeing it online at Cars.com. I confirmed it was there and the Cam would be taking care of us. My son and I test drove it and they worked up a sheet based on the numbers that were advertised at full asking price. Their offer for my trade was extremely low. They came up $2,000 on it but it still wasn't good enough. I told them I was going to see if I could sell it myself. We left around 3pm and kept in contact with Cam by text. At 5:07 ...
If you get one of those "Giveaway Event Mailers" in the mail, understand that the numbers in the combination box mean NOTHING. You DID NOT win the prize in the combination box. There is a second number they only check at the dealership that determines what you won. (I won a $25 gift card, after driving all the way there.) In my opinion, this is professional malpractice. I believe they are intentionally misleading people. The fine print appears intentionally confusing, so it can be understood multiple ways. I thought the winning number was just a verification code for the ...
THE MOST UNPROFESSIONAL BUSINESS I'VE EVER DEALT WITH. If it weren't for Jessica, they would have lost the sale. Ray was unprofessional, loud, homophonic and using fowl language.
The service I received while purchasing my new vehicle was beyond my expectations. Mr Sanders was professional, knowledgeable, and helpful every step of the way. He worked with me on my trade-in. I am 60 plus years old and he took the time to explain all the new features which made the decision making process easy. Great customer service and a friendly environment. It was truly a great day and I enjoyed my Friday. Thank you Mr Payton. I love my Jeep Compass.
This is the worst place EVER!! Do not take your car here! I’ve never had such a bad experience than this. Took my car here because I thought they would be quick and easy. They had my car for three weeks and didn’t even let me know it was going to be that long. Whenever I called I would just get sent to voicemail or they would say they would have someone call me back and no one ever would. Over half the bill was the service fee!!! When I picked up my car a new problem started ...
I found our car somewhere else because their communication was so slow and their prices were deceiving. It took 4 emails and 3 phone calls to finally talk to someone that could answer my 1 and only question. When I finally talked to them, they told me the car I was looking at was now $6,000 more than yesterday! No explanation given and no attempt to bring the price back to a reasonable level. Do not attempt to do business with this dealership unless you're a very patient person that's willing to shell out $6k over market price.
I just spent 3+ hours attempting to purchase a new F-250 Lariat Tremor using the Disabled American Veterans x-plan. I drive 125 miles to come and see this and another vehicle. I arrive at Opelika Ford and link up with salesman I had been communicating with for 4 days. I ask in my communications about X-plan pricing and am told it will be honored. I show up with my son in law and ask about x-plan pricing and I am assured that the dealer will honor the X-plan price again. I test drive both F-250 trucks and decide that the 1st one I ...
We bought a car from this dealer August 9, 2023. The on line price advertised price was $42,000 when they wrote the deal the base price went to $44.000. When we challenged the price we were told that we needed to finance the car thru them. We gave them a $10,000 cashiers check and asked who did they use for financing. They said B of A which we were pre approved for a 6.2% loan at B of A. Our credit score was 877 with B of A. So it seemed Okay. We left with the vehicle to travel back to Tennessee. Now on August 22, 2023 we were ...
Said my fuel pump was bad , had a suspicion it was a wire issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same thing. Took it to a friend of mines mechanic and sure enough it was a wire that needed repaired. The service dept. Can't troubleshoot. 1,900.00 shot. Down the drain. Do not take your vehicle for service. Very unsatisfied customer. Maybe a lawyer
Opelika ford ( Fabian & Rickey) sold me on a specific truck and got me to schedule a test drive. Set the test drive up for the next day because the dealership is 4 hours 205 miles one way! Next day I received half a dozen texts messages and pictures of the vehicle wanting confirmation that We were coming! We confirmed and drove the 205 miles to walk into a trashy dealership- literally garbage and fast food trash everywhere, to be told the truck in question cannot even be sold. Then had a “sales manager” offer to fill up a gas tank to make ...
Opelika Ford Dodge has committed false advertising. Refused to honor online pricing and attempted to charge extra products that come standard on the vehicle. Don't do business with criminals.
Not honest w/me; therefore I do not trust them. Principle of the fact.the matter. If they would do this to me, then they do this to others.